Convenience-store chain Stinker Stores is partnering with NCR Voyix, Atlanta, to modernize its in-store information technology.
Since deploying the NCR Voyix Commerce Platform via Edge infrastructure, “a future-proof store environment that virtualizes the point-of-sale (POS) system and enhances both legacy and modern technology, Stinker has increased its bottom line, maximized the performance of its store infrastructure and elevated the customer experience through real-time promotions across its store estate,” said digital commerce solutions company NCR Voyix.
Cory Mooney, vice president of information technology at Boise, Idaho-based Stinker Stores, said, “For the first time, Stinker has been delighted during an implementation and go-live deployment. We appreciate the NCR Voyix team’s deep technical knowledge and ability to stay one to two steps ahead of us.”
Some of the benefits of Stinker rolling out a fully virtualized, modern store environment with the latest NCR Voyix commerce platform include:
- Go-to-market agility: Enables marketing and store operations to launch ongoing pricing promotions with comprehensive reporting to make an impact on the bottom line.
- Improved store system performance: Virtualization allows Stinker to run the latest software on its existing hardware, achieving 60% POS hardware cost savings and 80% savings on back-office technology.
- Continuous operations: Removing single points of failure and installing dual-edge servers for software updates and rollback has delivered maximum uptime at the pump and in the store. This new remote support and maintenance is forecast to reduce support tickets by 50% and enhance store resilience.
- Rapid growth: With an agnostic hardware approach from NCR Voyix and the ability to stage a pre-configured virtualized server, store rollout is 70% faster, which is critical as Stinker drives growth through new store acquisitions.
- Future-proof innovation: Integrations in the software stack now take weeks instead of months. Stinker, working with loyalty solution provider Punchh, which is part of Par Technology Inc., New Hartford, New York, and St. Louis-based app developer Rovertown, will launch a new mobile app with loyalty points in September.
“Making changes to the current POS and back-office store systems can be incredibly complex, time-consuming and expensive,” said Eric Schoch, executive vice president and president of retail, NCR Voyix. “With the NCR Voyix Commerce Platform via Edge, Stinker bridges the gap between digital channels and physical stores, streamlining technology and elevating store performance and customer experience. Today, Stinker is well positioned in a competitive convenience store landscape to drive future growth.”
Stinker was founded in 1936 by Farris Lind. The first store was a service station in Twin Falls, Idaho. Stinker has grown over the years and operates convenience stores and truck stops throughout Idaho, Colorado and Wyoming. The company has about 1,500 employees.
NCR Voyix is a global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR Voyix transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix has customers in more than 30 countries.
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