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Indie Innovators

Indie Innovators

PAUL ALLEN

 Oct. 22, 2018

"The ongoing challenge of keeping an organic soda fountain program maintained is actually rectified with YouTube videos, where you can fix anything. We started off not knowing anything about the machi...

Indie Innovators

DENISE MOLNAR

 Oct. 22, 2018

“We get many one-time visitors passing through. Recognizing where each comes from and welcoming them makes customers feel special. All employees try to learn a simple phrase or word in multiple langua...

Indie Innovators

MELISSA ROSEN

Oct. 22, 2018

“When we opened our first location in 2009, we received a consensus that what we were doing would only fly in Los Angeles. At that time, investing in certified organic and natural ingredients wh...

Indie Innovators

Bright Stars

Oct. 22, 2018

They might lack deep pockets, but independent convenience retailers have one built-in advantage over large, well-capitalized chains: They can make decisions more nimbly and with less red tape, executi...

Indie Innovators

JARED SCHEELER

Oct. 22, 2018

“It’s important to develop professional relationships with your city councils as well as zoning committees. At the same time, it’s great to get involved in supporting events and orga...

Indie Innovators

MIKE LAVITOLA

Oct. 22, 2018

“We want customers to find their daily essentials without sacrificing quality for convenience. I recommend that retailers always keep their eye out for new and unique items to add, and customers might...

Indie Innovators

KELLI JACKSON

Oct. 22, 2018

“Create a shopping experience space that resonates with your neighborhood. A beautiful space designed specifically with your customers and community in mind makes them feel comfortable and want to sta...

Indie Innovators

KENT COUCH

Oct. 22, 2018

“To retain customers, we have to learn their habits and develop one-on-one relationships. But this can’t happen without first building fortified relationships with employee team members. T...

Indie Innovators

MICHAEL MENDEZ

Oct. 22, 2018

“Our team’s goal has always been to make clean eating and drinking accessible to locals, so when we see or hear about a trending item, we try our best to start a conversation about incorporating it. T...

Indie Innovators

LONNIE MCQUIRTER

Oct. 22, 2018

“In terms of planning events, I recommend two things: When selling an idea and putting it into action, keep your talking points simple and succinct—the who, what, where, why and when of the event. Thi...

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