Thorntons focuses on delighting the customer by creating a consistently great experience with freshly prepared, craveable offers—and this often begins with a cup of coffee.
The company’s freshly brewed coffee, along with the best-in-class bean-to-cup option, allows guests to brew their favorite flavor any time day or night with a wide variety of condiments. In 2023, more than 7 million cups of hot and iced coffee were sold.
The Louisville, Kentucky-based chain continues to provide new and loyal customers with great rewards through its Refreshing Rewards program. With its monthly promotions and the increasingly popular #FreeCoffeeThursdays, Thorntons guests redeemed 59,500 cups of coffee in 2023.
Customer comment: “It was clean. Sharp looking. Staff was friendly and welcoming. Food and coffee counter all well stocked and spotless at like 11:00 p.m.”