Labor challenges have been top of mind in many industries the past few years, and the convenience retail space is no exception. At the same time, ensuring customers have a satisfying, positive experience when visiting convenience stores is crucial for long-term success—happy customers are repeat customers. One big way many c-stores have appealed to consumers is by expanding their foodservice offerings—busy shoppers looking for a quick snack or meal know they can get in and get out fast, and the food is better tasting, better quality and more customizable now. For retailers, offering customizable meals and a la carte condiments or flavors for drinks is an easy way to boost customer satisfaction. However, standard equipment can pose labor challenges, as workers must frequently monitor condiment levels in dispensers to prevent them from running out, leading to potential interruptions in their workflow when refills are needed.
Upgrading equipment is a simple solution that can elevate customer experience while lowering labor needs. By choosing dispensers that dispense a consistent portion of a flavor syrup (perfect for coffee or soda drinks) or condiment, retailers can easily keep tabs on which products are most popular and adjust their offerings. Additionally, dispensers with self-monitoring capabilities eliminate the need for employees to step away from the register or other tasks to check product levels or refill condiment/flavor bags during a transaction.
Server’s new IxD™ series of dispensers—including the Single+™ Condiment Dispenser, Multi+™ Condiment Dispenser and Flavor+™ Syrup Dispenser—are IoT-enabled and dispense precise portions of syrups and sauces that allow customers to adjust their meal, snack or drink exactly to their liking.
With built-in touchscreens and clean-in-place technology, these dispensers are intuitive for customers to use and easy to maintain for retailers. Single+ supports under-counter pouch or direct-pour bin dispensing of one condiment, while Multi+ can dispense up to six sauces or condiments using pouch or direct-pour setup. Flavor+ delivers up to 14 different syrup and sauce flavors in a convenient modular unit.
Most notably, these machines are designed to reduce the labor burden by self-monitoring sauce, condiment, or syrup levels and alerting workers when a refill is needed. No more interruptions during a busy lunch rush to refill the ketchup dispenser or leaving customers disappointed when vanilla syrup unexpectedly runs out during the morning rush. With automated alerts, employees can stay focused on more important tasks—like managing the register, cleaning, or assisting customers—rather than constantly checking product levels.
Innovative equipment from Server allows customers to quickly and easily customize their food or beverage, while helping employees maximize their time and efficiency. To learn more about the IxD™ Series from Server and start optimizing customization at c-stores, visit https://server-products.com/IxD-Series.
This post is sponsored by Server