1. Digital transformation
During the general session, 7-Eleven executives talked about the progress the chain has made in its “transformation into a customer-obsessed and digitally enabled organization.”
They covered new food and beverage offerings, private-brand lineups, plans to simplify in-store operations and new digital initiatives such as 7NOW delivery and Scan & Pay frictionless checkout.
Executives speaking at the event included (from left) Gurmeet Singh, senior vice president, chief digital officer and chief information officer; Jack Stout, senior vice president of merchandising, marketing and demand chain; Joe DePinto, president and CEO; and Chris Tanco, executive vice president and chief operating officer. Others included Brad Williams, senior vice president of acquisitions and integration, and Greg Franks, senior vice president of U.S. operations.