2022 Mystery Shop:
Caped Crusaders of Convenience
Rutter’s wins its 3rd Mystery-Shop title
The winner of the 2022 CSP Intouch Insight Mystery Shop attributes its third victory in five years to what it calls superheroes, store employees who focus on customer service, receptiveness to change and well-kept restrooms. Here’s how it and nine other convenience-store chains shined our 17th annual Mystery Shop ...
Meet the 2022 winner